Are you one of those people who get hesitant when it comes to online shopping because you are not sure about the return policy of the brand? Worry no more because Princess Polly return policy is here to ease your worries. Princess Polly is one of the leading fashion brands that cater to young women globally. They understand the importance of hassle-free returns for their customers, and hence, they have formulated a return policy that is easy to understand and follow.
In this article, we will guide you through Princess Polly return policy, its terms and conditions, and how to make a return. We have compiled ten sections that will give you an in-depth understanding of the brand’s return policy.
Table of Content
| Section | Description |
|---|---|
| 1. Introduction | Brief introduction of the brand |
| 2. Return Policy Overview | An overview of Princess Polly’s return policy |
| 3. Eligibility for Return | Items that are eligible for return |
| 4. Conditions for Return | Specific conditions that must be met for a return |
| 5. Return Process | A step-by-step guide to the return process |
| 6. Return Methods | Available return methods |
| 7. Refund Process | How and when you will receive your refund |
| 8. Exchange Policy | Can you exchange items instead of returning them? |
| 9. Return Policy Exceptions | Situations where the return policy may not apply |
| 10. Final Thoughts | A summary of the article and conclusion |
1. Introduction
Princess Polly is an Australian-based fashion brand that has taken the fashion industry by storm. They offer a wide range of clothing, shoes, and accessories that cater to young women globally. They pride themselves on their high-quality products, excellent customer service, and hassle-free return policy. In case you are not satisfied with the product you received, you can always return it as per their return policy.
2. Return Policy Overview
Princess Polly return policy is designed to make the return process as smooth as possible for their customers. They offer a full refund or store credit for most items within 30 days of purchase. However, some products are not eligible for return, such as swimwear, underwear, and beauty products. In case you receive a faulty item, they will cover the shipping charges for your return.
3. Eligibility for Return
To be eligible for a return, the item must be in its original condition with all tags attached. Items should not be washed, worn, or damaged in any way. They should be returned in their original packaging, including any accessories that came with the product.
4. Conditions for Return
Apart from the eligibility criteria, certain conditions must be met to initiate the return process. The product must be returned within 30 days of purchase, and the customer must provide a valid proof of purchase. The return shipping cost is not covered by Princess Polly, and it is the responsibility of the customer to ensure the safe return of the product.
5. Return Process
To initiate the return process, the customer must log in to their Princess Polly account and follow the return process mentioned on the website. They must provide the reason for return, and a return label will be generated. The customer must then print the label and attach it
Once the label is attached, the customer must send the package back to Princess Polly’s warehouse. It is advisable to use a shipping method that provides tracking information to ensure safe delivery. Once the product is received and inspected by the team, the refund or store credit will be initiated within seven business days.
6. Return Methods
Princess Polly offers multiple return methods, making it convenient for customers to return their products. Customers can choose to return the product via post, drop it off at a nearby post office, or return it in-store. However, the in-store return policy may vary depending on the store location.
7. Refund Process
Princess Polly offers a refund in the original form of payment for most items. However, the shipping cost is non-refundable, and the customer is responsible for it. The refund will be initiated within seven business days of receiving the product. It may take a few days for the amount to reflect in the customer’s account, depending on the payment method.
8. Exchange Policy
Princess Polly does not offer an exchange policy. However, customers can return the product and purchase a new one with their store credit or refund.
9. Return Policy Exceptions
There are a few exceptions to Princess Polly return policy. Products marked as “final sale” or “non-returnable” cannot be returned or exchanged. Also, any product that is damaged or lost during return shipping is not the responsibility of Princess Polly.
10. Final Thoughts
In conclusion, Princess Polly return policy is designed to make the return process as hassle-free as possible for its customers. Their customer-centric approach ensures that customers can shop without any worries. We hope this article has provided you with a comprehensive understanding of Princess Polly return policy. Happy shopping!
FAQs
- What is Princess Polly return policy?
Princess Polly return policy allows customers to return most items within 30 days of purchase for a full refund or store credit.
- Which products are not eligible for a return?
Swimwear, underwear, and beauty products are not eligible for return.
- Can I exchange a product instead of returning it?
No, Princess Polly does not offer an exchange policy. However, customers can purchase a new product with their store credit or refund.
- Who pays for the return shipping cost?
The return shipping cost is the responsibility of the customer.
